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Studio PonchioStudio PonchioSTP

Support at a distance

Remote assistance with the firm.

With your consent, a member of the firm can see your screen and help you directly: to set up invoicing, retrieve a document, sort out a problem. We use RustDesk, free and open-source remote-control software connected to the firm’s own server: nothing to install, you just open it.

Download the support program (free for you)

How it works

  1. Call the firm and agree a time for the support session.
  2. Download the program using the button above and open it: there is nothing to install. Windows may ask for confirmation: choose “Run”. If the program shows an “Install” button, you do not need to press it.
  3. Give the firm’s operator, by voice over the phone, the ID and password that the program shows you.
  4. The operator connects: you see everything they do and can stop the session at any moment by closing the program.
Security

The password changes with every session and is valid for that session only. Give the ID and password only to the firm’s operator who called you, or whom you called on the official numbers: Ferrara +39 0532 450482 · Codigoro +39 0533 710240 · Milano +39 02 49614657. The firm will never ask for access to your computer by email or text message.

Deadline calendar Install the app